Privacy Policy
Last Updated: August 11, 2026
Steel Sasquatch Performance Products (“Steel Sasquatch”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit https://steelsasquatch.ca or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
We collect information that you voluntarily provide when you:
- Place an order
- Create an account
- Contact us by email or contact form
- Subscribe to our newsletter
- Request customer support
- Participate in surveys, promotions, or giveaways
This information may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely by our payment providers)
- Vehicle information (when needed to confirm product compatibility)
- Any information you choose to provide during customer support conversations
We also automatically collect certain technical information when you visit our website.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referring website
- General geographic location
- Cookies and analytics data
We use your information to:
- Process and ship orders
- Verify product compatibility
- Provide customer service
- Respond to inquiries
- Process returns and warranty claims
- Improve our products and website
- Detect fraud and unauthorized activity
- Send order confirmations and shipping updates
- Send marketing emails (only if you have opted in)
We do not sell your personal information.
Steel Sasquatch does not store your credit card information.
Payments are securely processed through trusted third-party payment processors such as Shopify Payments, PayPal, Shop Pay, or other payment providers available during checkout.
Your payment information is handled according to the privacy policies and security standards of those providers.
If you subscribe to our newsletter, we may occasionally send you emails regarding:
- New products
- Product updates
- Promotions
- Company news
- Educational content
You may unsubscribe at any time by clicking the Unsubscribe link found in every marketing email.
Transactional emails relating to your purchases will continue even if you unsubscribe from marketing communications.
Our website uses cookies and similar technologies to improve your experience.
Cookies may be used to:
- Remember items in your shopping cart
- Save customer preferences
- Keep you logged in
- Analyze website traffic
- Measure marketing performance
- Improve website functionality
You can disable cookies through your browser settings; however, some website features may not function properly.
We may use services such as:
- Google Analytics
- Shopify Analytics
- Hotjar
- Meta (Facebook) Pixel
- Google Ads
- Other marketing and analytics tools
These services help us understand how visitors use our website so we can improve customer experience.
These providers may collect anonymous or pseudonymous information about your visit in accordance with their own privacy policies.
We only share personal information when necessary to operate our business.
This may include:
- Shopify
- Payment processors
- Shipping carriers
- Email marketing providers
- Analytics providers
- Fraud prevention services
- Government authorities where required by law
We never sell or rent your personal information to third parties.
If you submit product reviews, photos, videos, or testimonials, you grant Steel Sasquatch permission to display and use that content for marketing and promotional purposes unless otherwise agreed in writing.
We may edit submissions for length or clarity but will not materially alter their meaning.
We take reasonable administrative, technical, and physical safeguards to protect your personal information.
While no system is completely secure, we use industry-standard security measures to reduce the risk of unauthorized access, disclosure, or misuse.
We retain personal information only as long as necessary to:
- Complete your orders
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
- Improve customer service
Information that is no longer required is securely deleted or anonymized when practical.
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- Request a copy of the information we hold about you
To exercise these rights, please contact us using the information below.
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will promptly delete it.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party websites you visit.
If you access our website from outside Canada, you understand that your information may be transferred to and processed in Canada or other countries where our service providers operate.
We may update this Privacy Policy from time to time.
Changes become effective immediately upon being posted on this page.
Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us.
Steel Sasquatch Performance Products
Mission, British Columbia, Canada
Email: info@steelsasquatch.ca
Phone: 1-(604)-934-3070
Website: https://steelsasquatch.ca